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    Predicts 2025:
    Supply Chain Operational Technology

    Published: December 17, 2024 – 35 min read 
    By Dwight Klappich, Simon Tunstall, Brock Johns, Rishabh Narang 
    Source: Gartner®, Inc.

    Discover the key trends and predictions shaping the future of supply chain management in 2025. This comprehensive report highlights the critical areas where supply chain organizations are investing to gain a competitive edge. Learn about the increasing importance of robotics, AI and application modernization in addressing supply chain challenges and opportunities. 

    Key findings

    • Increased IT spending: Supply chain organizations are actively investing in operational technologies, with 82% of respondents to the 2023 Gartner® Supply Chain Technology User Wants and Needs Survey reportedly increasing their IT spending. Of those respondents, 24% intend to significantly increase their spending over the next two years.

    • Robotics investment: Robotics has been identified as an important investment area to help companies address labour cost and availability challenges. Ninety-two percent of respondents reported they have or plan to invest in robotics over the next two years, and 20% say robotics is one of their top three funded initiatives.

    • AI adoption: AI (in varying forms) is seen as an important technology to support companies in improving and accelerating their decision-making processes. Thirty-one percent of respondents cite AI as one of their top three funded initiatives. Similarly, AI, machine learning (ML) and generative AI (GenAI) have been identified as some of the most disruptive, yet important, emerging technologies.

    • Application modernization: Application modernization for transportation technology was identified as a key area of supply chain investment, with a significant number of respondents saying upgrading applications (24%) and deploying new applications (23%) were among their top three funded initiatives. 


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    Gartner Disclaimer:    

    Gartner®, Predicts 2025: Supply Chain Operational Technology, Dwight Klappich, Simon Tunstall, Brock Johns, Rishabh Narang, 17 December 2024. 
    GARTNER® is a registered trademark and service mark of Gartner®, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.